The surgery's Patient Reference Group meet 4 times a year on the first Monday of the quarter at 6pm the next meeting is scheduled for Monday, 7th December 2015.
Please contact the surgery on 0151 924 6464 If you would like to get involved & offer your ideas.
The PRG has a key role in increasing the quality and accessibility of the care available to you, your family, your neighbours and the whole of your community.
consider areas of priority
- develop a structure for feedback
- discuss feedback from survey/questionnaire findings
- review action plans
Joining in would be a great way to give something back and members will get a real feeling of achievement from having helped make important changes to the practice. It's also a great way to meet new people and learn new skills
Leave your contact details we can get in touch with you.
Contact forms are available here or from reception.
We are looking forward to hearing from you!
PRG Common patient questions and answers
Q Why are you asking people for their contact details?
A We would like to be able to contact people who volunteer to participate in the practice reference group about the surgery and how well we are doing.
Q Will my doctor see this information?
A This information is purely to contact patients to ask them questions about the surgery, how well we are doing and ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the surgery they might see general feedback from patients.
Q Will the questions you ask me be medical or personal?
A We will only ask general questions about the practice, such as short questionnaires.
Q Who else will be able to access my contact details?
A Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else.
Q How often will you contact me?
A Not very often (we estimate approximately 6 times a year)
Q What is a Patient Reference Group?
A This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need.
Q Do I have to leave my contact details?
A No, but if you change your mind, please let us know.
Q What if I no longer wish to be on the contact list or I leave the surgery?
A We will ask you to let us know by email if you do not wish to receive further messages.
2014 Patient Reference Group Report
Following the completiion of the 2014 PRG survey, the surgery is now able to publish its 2014 Patient Reference Group Report. Based on the report's findings it appears that patients continue to retain high levels of satisfaction regarding the surgery's performance. If there are any questions please contact Carolyne Miller on 0151 924 6464 or alternatively email the surgery at email@example.com
Find below 2 documents, the 2014 Patient Reference Group Report and a copy of presentation made to PRG on Monday 10th, March, 2014.
2014 PRG presentation
2013 PRG presentation
2012 Patient Reference Group Report click here