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NHS Friends and Family Test (FFT)



Friends and Family Test results

Below are our Friends and Family Test (FFT) results from previous months.

Responses March February January
1 Extremely likely 124 121 123
2 Likely 13 21 21
3 Neither likely or unlikely 1 3 3
4 Unlikely 6 0 0
5 Extremely unlikely 5 3 1
6 Don’t know 1 1 1
       
Summary Scores      
Positive 91% 95% 97%
Negative 7% 2% 1%
Neutral  2% 3% 2%

Actions resulting from FFT feedback

Here are some of things we have changed about the surgery as a result of feedback received via the FFT survey.

  • We have not currently taken any actions from the results, we will update these shortly.