Complaints, Comments and Suggestions
Comments and Suggestions
You can click on the link below to send us any comments or Suggestions you might have about the practice. Messages can be made anonymously, however if you wish to receive a response from the practice then please remember to include your contact details.
Send your comments or suggestions to Blundellsands Surgery
Complaints and Concerns
Who should I complain to?
Under the NHS Complaints Regulations 2009 you can either choose the service provider, in this case The Blundellsands Surgery as our experience tells us that by dealing with them directly, concerns can often be sorted out quickly and to your satisfaction. In the first instance please contact the surgery's Practice Manager who will deal with complaint directly.
Please click HERE to view our practice complaints procedure.
You may want NHS England to deal with your complaint as they commission the service that has caused you to complain. The choice about who you want to deal with your complaint remains your decision. To complain to NHS England:
Telephone: 0300 311 2233
Email: england.contactus@nhs.net
Address: NHS England
PO Box 16738
Redditch
B97 9PT
Patients can also seek help and advice from the Patient Advice and Liaison Service (PALS). PALS provides confidential advice & support, helping you sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS.
Complaints & PALS Manager
South Sefton Clinical Commissioning Group
3rd Floor Merton House
Stanley Road
Bootle
Merseyside
Emails: southseftonccg.complaints@nhs.net
Tel: 0800 218 2333 (freephone: Mon-Fri, 9-5pm with 24 hour answerphone)
Should a patient be dissatisfied with the outcome, they have the right to approach the Ombudsman at:
The Parliamentary & Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
tel: 0345 0154033
website: www.ombudsman.org.uk